Refund policy
Last Updated: September 14, 2026
1. Thirty-Day Return Period
Unless an item is identified as final sale or otherwise excluded below, eligible U.S. orders may be submitted for return within 30 days after delivery.
To begin a return, contact: support@perspective8.studio
Do not send merchandise back without first obtaining return instructions.
Unauthorized returns may be delayed, refused, or returned to the sender.
2. Return Eligibility
To qualify under our voluntary return policy, merchandise must generally be:
- unworn;
- unused;
- unwashed;
- unaltered;
- free from stains, odors, pet hair, smoke, or other signs of use;
- returned with original tags where applicable; and
- returned in substantially the same condition in which it was received.
We may require proof of purchase or an order number.
3. Nonreturnable and Final-Sale Items
Except where return or refund rights are required by law, the following items may be ineligible for return:
- products specifically marked “Final Sale” before purchase;
- gift cards;
- personalized or customized merchandise made specifically for the customer;
- merchandise that has been worn, washed, altered, or damaged after delivery;
- merchandise returned outside the stated return period; and
- items otherwise identified as nonreturnable before purchase.
A “sale” price alone does not make an item final sale unless the item was clearly designated as final sale before purchase.
4. Defective, Damaged, or Incorrect Items
If you receive merchandise that is defective, damaged upon arrival, or materially different from what you ordered, contact support@perspective8.studio promptly.
We request notification within 5 days after delivery when a defect or shipping damage is readily visible.
Include your order number and photographs reasonably showing the issue.
After reviewing the claim, we may provide an appropriate remedy such as replacement, repair where appropriate, or refund.
Nothing in this section limits any remedy required by applicable law.
5. Exchanges
Eligible U.S. merchandise may be exchanged when inventory and production availability permit.
Because Perspective 8 products may be made or produced after ordering, an exchange item may require a new production period.
If the requested replacement is unavailable, we may offer another available option or a refund, depending on the circumstances.
6. Change-of-Mind Returns
For an eligible return that is not caused by our error or a product defect, the customer is generally responsible for return-shipping costs unless otherwise stated.
Original shipping charges are generally nonrefundable for voluntary change-of-mind returns, except where required by law.
7. Restocking Fees
Perspective 8 will not charge a restocking fee unless the amount or percentage of that fee was clearly disclosed to the customer before the purchase or agreed to in connection with a particular authorized return.
No restocking fee will be used to reduce a refund where prohibited by applicable law.
8. Refund Processing
Once an authorized return is received, we will inspect the merchandise.
If approved, the refund will generally be issued to the original payment method.
Processing times may vary depending on the payment provider or financial institution.
We may reduce a voluntary return refund to account for damage, missing components, or materially diminished condition caused after delivery, to the extent permitted by law.
9. Refunds Required by Law
Nothing in this policy converts a refund required by applicable law into store credit.
Where applicable law requires a monetary refund—for example, because merchandise cannot be shipped as required—we will provide the required refund rather than requiring the customer to accept store credit.
10. Lost-in-Transit Orders
If a package is confirmed lost before delivery, Perspective 8 may offer a replacement or appropriate refund.
If applicable law requires a refund, we will provide the legally required refund.
11. Packages Showing Delivered
A package recorded by the carrier as delivered is treated differently from a package confirmed lost before delivery.
If tracking reflects delivery but you did not receive the package, please follow the process described in our Shipping Policy and contact the carrier.
We will reasonably review documented claims, but we do not guarantee reimbursement for theft or loss occurring after confirmed delivery, except where required by law.
12. International Orders
Unless expressly stated otherwise at checkout or on the product page, our standard voluntary return and exchange program applies to U.S. domestic orders only.
International transactions remain subject to any mandatory return, cancellation, conformity, or refund rights provided by applicable law.
Customers placing international orders are responsible for understanding local import and customs requirements.
13. Incorrect Size or Customer Selection
Customers are responsible for reviewing available sizing information before ordering.
An eligible item ordered in the wrong size may qualify for return or exchange under this policy if it satisfies the eligibility requirements.
Availability of a replacement size is not guaranteed.
14. Return Shipping Risk
Customers should use a trackable shipping method for voluntary returns.
Until an authorized return is received by us or our designated return facility, the customer bears the risk of a return package being lost in transit to the extent permitted by law.
15. Abuse of Return Policy
We reserve the right, to the extent permitted by law, to deny or limit voluntary returns where we reasonably determine that a customer is engaging in fraud, excessive or abusive returns, intentional product damage, false nondelivery claims, wardrobing, or other misuse of this policy.
This does not limit valid statutory rights.
16. Contact
To request a return, exchange, or refund review, contact:
KZZ8 Holdings, LLC d/b/a Perspective 8
Email: support@perspective8.studio
Include your order number and a description of your request.