Shipping policy
Last Updated: September 14, 2026
1. Production and Processing
Many Perspective 8 products may be produced, printed, finished, or prepared after an order is placed.
Unless otherwise stated on the applicable product page, please allow approximately 7-14 business days for production and processing before shipment.
Business days generally exclude Saturdays, Sundays, and U.S. federal holidays.
Production times are estimates and may vary because of order volume, product availability, production requirements, quality-control issues, holidays, severe weather, carrier disruptions, or events outside our reasonable control.
2. Shipment Confirmation
When your order ships, we will generally send a shipment confirmation to the email address associated with the order.
When available, the confirmation will include carrier tracking information.
Tracking information may take time to become active after a shipping label is created.
A label-creation notification does not necessarily mean the carrier has physically received the package.
3. Estimated U.S. Transit Time
After production and shipment, estimated transit for U.S. orders is generally approximately 3-5 business days, unless another estimate is displayed at checkout.
Transit time begins after the order has been transferred to the carrier and does not include the production period.
Delivery dates are estimates rather than guarantees unless expressly stated otherwise.
4. International Shipping
Where international shipping is available, delivery times vary significantly by country, carrier, customs processing, and local postal service.
International orders may require additional time after shipment.
Any international delivery estimate displayed on the Site is an estimate and is not a guaranteed delivery date unless expressly stated otherwise.
5. Shipping Delays
If we become aware that we cannot ship your order within the time promised or otherwise required by applicable law, we will provide the notice, revised shipment information, cancellation opportunity, refund, or other remedy required by applicable law.
Nothing in this policy limits your rights under applicable law concerning delayed or unshipped merchandise.
6. Customs, Duties, and Import Charges
International shipments may be subject to customs duties, import taxes, brokerage fees, value-added taxes, or other governmental charges imposed by the destination country.
Unless expressly collected from you during checkout, such charges are generally the customer's responsibility.
Perspective 8 does not control government customs assessments.
Customers are responsible for complying with applicable import requirements.
If a package is refused or returned because the recipient does not pay applicable duties or taxes, we may deduct actual nonrefundable shipping, return-shipping, customs, or carrier charges from any refund to the extent permitted by law.
If a carrier or customs authority abandons or destroys a package because legally required charges were refused, refund eligibility will be determined based on the circumstances and applicable law.
7. Accurate Shipping Information
Customers are responsible for providing a complete and accurate shipping address.
Please review your shipping information carefully before submitting an order.
If you discover an error, contact support@perspective8.studio immediately. We cannot guarantee that an address can be changed after production or fulfillment begins.
If a package cannot be delivered because the customer supplied an incorrect or incomplete address, we may require payment of additional shipping charges before reshipping the item, to the extent permitted by law.
We are not responsible for losses directly caused by inaccurate information supplied by the customer, except where applicable law provides otherwise.
8. Lost Packages
A package may occasionally be delayed or lost while in transit.
If tracking does not show delivery and you reasonably believe the shipment has been lost, contact us at support@perspective8.studio.
For U.S. orders, we recommend contacting us if tracking has shown no meaningful progress or the package has not arrived within approximately two weeks after shipment.
We may ask you to cooperate with a carrier investigation.
If we determine that a shipment has been lost before delivery, we may provide a replacement or refund, depending on the circumstances and applicable law.
Where applicable law requires a refund, a replacement or store credit will not be substituted without your agreement.
9. Packages Marked Delivered
If carrier tracking states that a package was delivered but you cannot locate it:
- confirm the shipping address on your order;
- check the delivery area, mailbox, parcel locker, building office, and household members;
- allow a short period for carriers that occasionally scan packages shortly before physical delivery; and
- contact the carrier to request an investigation if the package remains missing.
We may ask for the carrier's investigation or case number.
A carrier delivery scan may be considered evidence of delivery, but claims will be evaluated based on the circumstances and applicable law.
Perspective 8 does not guarantee replacement or reimbursement for packages stolen after confirmed delivery.
10. Damaged Shipments
If an item arrives damaged, defective, or materially incorrect, contact us at support@perspective8.studio as soon as reasonably possible.
For efficient handling, we request that visible damage or defects be reported within 5 days after delivery and that you include:
- your order number;
- a description of the problem; and
- clear photographs showing the damage or defect.
The five-day request is intended to assist investigation and does not eliminate rights that cannot lawfully be limited.
11. Carrier Delays
Once a shipment is in a carrier's possession, transit may be affected by weather, labor disruptions, customs delays, governmental action, natural disasters, peak shipping periods, or other events outside our reasonable control.
We will reasonably assist customers with legitimate shipment issues, but we cannot guarantee carrier performance.
12. Contact